Refund Policy

• Orders paid through Monobank (prices in UAH; checkout shows Monobank): the seller is the producer named in the Terms of Sale (§1). Refunds go back to the card you paid with, through Monobank.
• Orders processed by Paddle (prices in USD; checkout shows Paddle): our online reseller Paddle.com Market Limited is the Merchant of Record for the order. Refunds are made by Paddle to your original payment method. The Paddle Buyer Terms and Paddle Refund Policy also apply; where they give you more rights than this policy, they prevail.

The files are delivered immediately. At checkout you ask for immediate access and acknowledge that you lose your right of withdrawal (for consumers in Ukraine, the EU and the UK, 14 days) once the download is available (§17). So a purchase is not refunded for a change of mind once the files are available, unless mandatory law gives you that right.

• Faulty or missing file: a file is missing, corrupted or not as described and we can't fix or replace it within 14 days of your message — the price of that item is refunded.
• Exclusive already sold: the beat was sold exclusively before your payment was confirmed (§2, §8) — the order is cancelled and refunded in full automatically; you don't need to do anything.
• Cancellation by us: an obvious pricing error, suspected fraud or legal or sanctions restrictions (§19) — refunded in full.
• Charged twice: the same order was paid twice — the duplicate payment is refunded in full.
• Upgrade: when you upgrade a license, we refund what you paid for the earlier license of that beat (§14).
• Third-party claim: if we choose to refund instead of replacing an affected beat (§15) — the price paid for that license.
• Any other refund that mandatory consumer law gives you.

Email prodsigil666@gmail.com from the email used for the order, with the order number from the order page and what went wrong. We confirm receipt within 3 business days and answer within 14 days.

For an order processed by Paddle you can also use the support link in Paddle's receipt email or paddle.net. Refunds are made in the currency of the payment; how fast the money arrives depends on your bank or card issuer.

A refunded, reversed or charged-back item carries no license: the license ends, download links stop working, and you must stop using the beat and delete the files (§2, §18).

If one paid item of a Buy 2 — get 1 free order is refunded, the discount is recalculated for the remaining items, and a license that is no longer free under that calculation ends (§13).

A refunded Exclusive transfers no rights; the beat is not put back on sale automatically.

Before disputing a charge with your bank, please write to us — most problems are solved faster that way. A chargeback ends the license (§18). For an order processed by Paddle, Paddle handles the dispute with your bank.